Before moving to Buckinghamshire and setting up Helen Pettifer Training in 2016, I spent 18 years in marketing and customer service roles giving me extensive customer service and managerial experience.
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My personal motivation and passion is to help people communicate more effectively, especially within the world of Customer Service.

As the daughter of a shop owner, I understood the importance of personalised customer service from a young age.
My mum ran a convenience store and Post Office. She knew her customers by name, took genuine interest in their conversations and responded promptly to their requests.
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These skills have been essential in my career and I’ve seen the difference that customer service excellence can make.
In my management roles, it became important for me to train and motivate others. I developed the skills to help build confidence and positive working practices. ​

Following a brief conversation where the idea was born, and months of research and training, I was delighted to launch my Vulnerable Customer training programmes in October 2018.
With personal experience and a genuine heartfelt desire to make a difference, I have created these courses to bring awareness, understanding and practical skills to individuals and organisations on supporting people, not just customers, facing difficult and challenging circumstances. 
You can find out more about these courses on the Vulnerable Customers page.

“Helen has a vast array of knowledge in training individuals, customer service and administration. She communicates in a clear and concise manner and is extremely adaptive to a variety of learning styles. She explains things thoroughly and makes learning from her quick and easy.”
Elliott Stevens, 1st Ace Security

For more information see our Customer Service Training Courses page, our online courses page
​or call Helen Pettifer Training on 01296 596958