What an incredible week it was celebrating National Customer Service Week 2017.
In the course of 5 days, I have hosted, spoken at and organised various events across Buckinghamshire and Hertfordshire, with the sole purpose of helping businesses deliver a first-class experience to their customers.
Now the dust has settled, I am reflecting on the week and the knowledge I’ve taken away from all the events.
The main fact I’ve discovered is that many businesses truly appreciate the key role Customer Service plays in the success of their company. The people who attended my workshops were all keen to improve their service standards and behaviours. They value their customers and want to ensure their customers receive a consistently high-quality experience. These principles are to be praised and encouraged as they are a shining example to others.
My Recognition and Reward seminar on the last day was interactive and inspirational. The businesses who attended this event all understood the principle of taking care of their staff and the powerful impact engaged and motivated employees have in successful customer interaction. We discussed ways to create a positive working environment and discovered what the top four motivators are. It was great to hear personal stories of how engaged staff truly make a difference to the customers.
The biggest lesson I’ve learnt is that people love networking. I’ve personally enjoyed the opportunity of putting people in contact with other businesses, providing them the platform to discuss their products and services, find some common ground and build relationships. I firmly believe in the power of successful business relationships and the knowledge and benefit this brings companies, especially new businesses like myself.
As this year’s National Customer Service Week comes to an end, I want to take this opportunity of thanking everyone who attended my events, encourage you to take on board the information you heard and to continue delivering an outstanding customer experience – after all, without customers where will your business be?
I look forward to planning and hosting many more events during National Customer Service Week 2018!