Challenging Perceptions & Judgements in Customer Service

Being judgemental is a human trait, however, it is one that we need to challenge if we are to provide a positive customer experience for...

Good News for Vulnerable Customers

Understanding and meeting the diverse needs of vulnerable customers can feel overwhelming, but many organisations have made it a...

Good news for Inclusive Service Providers

I approach life with a glass-half-full attitude. In my work, I actively seek out the progress being made by organisations, the good...

Focusing on Ability

Following on from my previous ‘Lived Experience’ article and marking the International Day of Disabled Persons on Friday 3 December, I...

Is There A Better Word?

What does the word vulnerability mean to you? For many people, it implies weakness, dependency, and fragility. Historically, it may have...

Can Inclusivity Unlock Spending Potential?

Does your business strategy focus on gaining a competitive edge and increasing sales? If so, I have the solution!

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