HELEN PETTIFER
  • HOME
  • ABOUT
    • Testimonials
    • Case Studies
    • Media
  • Training
  • Open Courses
  • PODCAST
  • BLOGS
  • CONTACT
  • HOME
  • ABOUT
    • Testimonials
    • Case Studies
    • Media
  • Training
  • Open Courses
  • PODCAST
  • BLOGS
  • CONTACT

Blog

What difference have you made today? 

14/2/2017

0 Comments

 
Picture
Yesterday, my sons and I found ourselves in a predicament.

We had arranged to meet someone at a coffee house in a town we hadn’t visited before. Unbeknownst to us, there are 2 branches of this coffee house in the town.
Yes, you guessed it – after placing our order, we realised we were in the wrong one.

Overhearing our conversation, the barista immediately offered to call the other branch to advise our friend to wait for us, put our drinks into take-away cups and gave us directions. Within a couple of minutes, we were on our way.
 
I am incredibly passionate about Customer Service excellence and strive every day to make a difference in people's lives. There are so many ways to make a difference to your customers, by creating an experience they will never forget. I won't forget this barista in a hurry.  

He heard our predicament, and made a significant difference to our day. He could easily have ignored our conversation and continued serving other customers. Instead, he was solution focused, customer orientated and delivered Customer Service Excellence.

What difference have you made today? 
Image Copyright: <a href=http://www.123rf.com/profile_blasbike
0 Comments

    Archives

    March 2021
    January 2021
    December 2020
    November 2020
    September 2020
    July 2020
    June 2020
    March 2020
    February 2020
    January 2020
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    October 2017
    September 2017
    June 2017
    March 2017
    February 2017
    January 2017
    November 2016

    Categories

    All
    Administration
    Customer Service
    Customer Service Excellence
    Make A Difference
    Marketing
    Planning
    Setting Goals
    Solution Focused
    Training

    RSS Feed

Telephone
01296 596958

Email
info@helenpettifer.com

Photography and videography - www.stormfresh.co.uk
OUR VISION & MISSION                   T & C's                    PRIVACY POLICY