Blog
Our blog is where we share practical advice, useful insights and regulatory updates on consumer vulnerability, Consumer Duty and creating more inclusive services.
Responding to Suicidal Conversations with Compassion & Care
Having difficult and serious conversations about suicide can be upsetting for all concerned, and put...
15
Apr
Apr
Vulnerable Customers and the Complaints Process
Every business will face customers who wish to express their dissatisfaction with the services provided....
05
Mar
Mar
Creating a Vulnerable Customer Persona
Consumer Duty requires companies to consider inclusivity in every decision. The FCA wants us to...
06
Feb
Feb
The Vulnerable Customer Journey
When was the last time you reviewed your customer journeys to monitor the experience? It’s...
09
Jan
Jan
Glad Tidings We Bring
The festive season is a time of hope and giving, so let’s enter into the...
30
Nov
Nov
Unbanked & Financially Vulnerable
It may seem impossible to live in modern society without a bank account, however, research...
07
Nov
Nov
Which Customers Are Most Vulnerable to Scams?
Providing a positive customer experience is a focus for most businesses, but sometimes the damage...
10
Oct
Oct
Collaboration to Reduce the Risk of Suicide
In January 2023, the Government announced that a cross-party Suicide Prevention Strategy would be published...
05
Sep
Sep
Inclusive Holiday Season
August is a peak time for holidays, whether it’s a day trip to the beach...
07
Aug
Aug
