
World Braille Day
4th January is World Braille Day, and it commemorates the birth of Louis Braille. As a lover of history, avidly discovering the when and...
World Braille Day
The Best Christmas Gift is…
Bullying in the Workplace
Please Don’t Interrupt
Challenging Perceptions & Judgements in Customer Service
Good News for Vulnerable Customers
Communicating When Communication is a Challenge
High Levels of Empathy
Can you Offer a Quiet Hour this Christmas?
The Cost of Being Kind
Do you read the T & C's?
Facing Our Fears
Suicide Prevention in the Workplace
Using Complaints to Inform Inclusivity
Leadership and a Culture of Care
Is There A Better Word?