Words are essential to communication. They can unite and empower or divide and discriminate. The words we choose can make our message...
World Braille Day
The Best Christmas Gift is…
Bullying in the Workplace
Please Don’t Interrupt
Challenging Perceptions & Judgements in Customer Service
Good News for Vulnerable Customers
Communicating When Communication is a Challenge
High Levels of Empathy
Can you Offer a Quiet Hour this Christmas?
The Cost of Being Kind
Do you read the T & C's?
Facing Our Fears
Suicide Prevention in the Workplace
Using Complaints to Inform Inclusivity
Leadership and a Culture of Care
Is There A Better Word?