Our shopping centres, offices, supermarkets, and stores are decked out with lights, trees, and festive displays. The Christmas songs are...

Following on from my previous ‘Lived Experience’ article and marking the International Day of Disabled Persons on Friday 3 December, I...

Halloween is a time to come face to face with our fears. What better opportunity to explore how fear impacts customer communication and...

You may have seen someone wearing a sunflower lanyard, but what does it mean? The green and yellow sunflower lanyard is a discrete, yet...

What does the word vulnerability mean to you? For many people, it implies weakness, dependency, and fragility. Historically, it may have...

Does your business strategy focus on gaining a competitive edge and increasing sales? If so, I have the solution!