As the Bereavement Pay & Leave Bill is scheduled for its second reading in the House of Commons on 18 March, this article focuses on...

Anyone who knows me is aware that I wear my heart on my sleeve. In conversation, my responses are emotionally driven – I am quick to...

I recently read a social media post. A lady was thanking a stranger who had given her 20p at a hospital parking machine. The small...

It can happen to any of us; we are ticking along nicely and then the rug is suddenly pulled from under our feet. Our daily routine and...

Halloween is a time to come face to face with our fears. What better opportunity to explore how fear impacts customer communication and...

You may have seen someone wearing a sunflower lanyard, but what does it mean? The green and yellow sunflower lanyard is a discrete, yet...