The Best Christmas Gift is…

It’s that time of year when we are bombarded with adverts for perfume, watches, matching pyjamas and Lego sets. Then there are the...

Bullying in the Workplace

An Ofcom survey revealed that 39% of 8 to 17-year-olds have experienced bullying on or offline, but this doesn’t end as we reach...

Suicide Prevention in the Workplace

*** Warning: This article explores the topic of death *** In 2019, 5,691 suicides were registered in England and Wales. The Office of...

Building Employee Resilience

In a customer service role, employees are faced with all manner of requests and potentially tricky situations. They need to think...

Leadership and a Culture of Care

In my experience, initiatives relating to the fair treatment of vulnerable customers are often targeted at customer service teams....

My Blog

Advice, understanding changes to rules and guidance, personal stories and much more!