HELEN PETTIFER
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  • HOME
  • ABOUT
    • Testimonials
    • Case Studies
    • Media
  • Vulnerable Customers
  • PODCAST
  • BLOGS
  • CONTACT

BLOGS

7/01/21
Gambling Addiction - A Lived Experience
​It was a privilege to have Matt Blanks as a recent guest on my podcast. 
Matt is a recovering gambling addict, now working with BetKnowMore, a gambling charity. Matt’s personal journey is powerful, and I want to share some of the podcast conversation here. 
Read more>>>
07/12/20
Does Maslow’s Hierarchy Explain the Increase in Vulnerable Customers?
05/11/20
Local Support for Vulnerable Residents
16/09/20
​How to Kickstart your Vulnerable Customer Strategy
07/07/20
Is Collaboration the Way Forward to Support Vulnerable Customers?
19/06/20
Has Covid-19 Changed your Client Base?
03/06/20
Adopt a Caring Culture to Assist Vulnerable Customers
09/03/20
The Cost of Not Treating Vulnerable Customers Fairly
25/02/20
How Can Digitally Isolated Customers Access Services?
07/02/20
Never Lose out to the Loos
20/01/20
Would you consider yourself to be vulnerable today?
20/11/19
How Signposting Helps Businesses to Support Vulnerable Customers
22/10/19
What is Economic Abuse and How Does it Relate to Customer Service
07/10/19
Customer Service has never been so important
23/09/19
Friction Points: What Barriers do your Customers have to Overcome?
29/08/19
Do Uniforms Enhance or Ruin your Brand Reputation?
15/08/19
Time to Upgrade to a Customer Committed Approach
19/07/19
Have you made the Customer Experience a Priority?
28/06/19
Why Customer Service Consistency is Vital
10/06/19
What lies at the heart of Customer Complaints?
07/05/19
Are your Team Equipped to Support Vulnerable Customers?
18/04/19
Creating Bespoke Customer Service Training Resources for an Expanding Business
27/03/19
Are you Communicating with the Right People?
28/02/19
Perfecting Communication Skills at Toastmasters
31/01/19
Changing High Street Fortunes and the Role of Customer Service
10/01/19
Franchisors: Protect your Brand Reputation with Customer Service Training
14/12/18
How Can Technology Aid Customer Service?
28/11/18
The Cost of Poor Customer Service
09/11/18
Empower Your Customer Facing Team
23/10/18
Communication Challenge at Bucks Skills Show
05/10/18
Sales Through Service
04/10/18
Boosting Profits with Customer Service
03/10/18
Recruitment and Training: HR and Customer Service
02/10/18
A Customer-Led Approach to Marketing
01/10/18
Leading by Example: How Managers can Encourage Customer Service Excellence
11/09/18
Identifying and Serving Vulnerable Customers
15/08/18
Is the Customer Always Right?
25/07/18
When Was the Last Time you Asked Your Customers for Feedback?
10/07/18
Engineering Success with Customer Service Training
14/06/18
Why it's Important to Provide Customer Service Training for All Employees
24/05/18
Communicating with Confidence
27/04/18
Lessons in Personal Presentation
10/04/18
Ask For It, Act On It!
09/03/18
Five Steps to Effective Complaints Handling
28/02/18
Why Businesses Should Welcome Complaints
09/02/18
Assertively Keeping on Track
18/01/18
How Customer Service Impacts on Staff Well-being

Telephone
01296 596958

Email
info@helenpettifer.com

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