02/03/21

​Treating Vulnerable Customers Fairly: What Organisations Need to Know
​As an advocate for the fair treatment of vulnerable customers, I was keen to read the Financial Conduct Authority’s long-awaited published Guidance. In this article, I summarise the key points that I have taken from the document.  
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7/01/21

Gambling Addiction - A Lived Experience

07/12/20

Does Maslow’s Hierarchy Explain the Increase in Vulnerable Customers?

05/11/20

Local Support for Vulnerable Residents

16/09/20

​How to Kickstart your Vulnerable Customer Strategy

07/07/20

Is Collaboration the Way Forward to Support Vulnerable Customers?

19/06/20

Has Covid-19 Changed your Client Base?

03/06/20

Adopt a Caring Culture to Assist Vulnerable Customers

09/03/20

The Cost of Not Treating Vulnerable Customers Fairly

25/02/20

How Can Digitally Isolated Customers Access Services?

07/02/20

Never Lose out to the Loos

20/01/20

Would you consider yourself to be vulnerable today?

20/11/19

How Signposting Helps Businesses to Support Vulnerable Customers

22/10/19

What is Economic Abuse and How Does it Relate to Customer Service

07/10/19

Customer Service has never been so important

23/09/19

Friction Points: What Barriers do your Customers have to Overcome?

29/08/19

Do Uniforms Enhance or Ruin your Brand Reputation?

15/08/19

Time to Upgrade to a Customer Committed Approach

19/07/19

Have you made the Customer Experience a Priority?

28/06/19

Why Customer Service Consistency is Vital

10/06/19

What lies at the heart of Customer Complaints?

07/05/19

Are your Team Equipped to Support Vulnerable Customers?

18/04/19

Creating Bespoke Customer Service Training Resources for an Expanding Business

27/03/19

Are you Communicating with the Right People?

28/02/19

Perfecting Communication Skills at Toastmasters

31/01/19

Changing High Street Fortunes and the Role of Customer Service

10/01/19

Franchisors: Protect your Brand Reputation with Customer Service Training

14/12/18

How Can Technology Aid Customer Service?

28/11/18

The Cost of Poor Customer Service

09/11/18

Empower Your Customer Facing Team

23/10/18

Communication Challenge at Bucks Skills Show

05/10/18

Sales Through Service

04/10/18

Boosting Profits with Customer Service

03/10/18

Recruitment and Training: HR and Customer Service

02/10/18

A Customer-Led Approach to Marketing

01/10/18

Leading by Example: How Managers can Encourage Customer Service Excellence

11/09/18

Identifying and Serving Vulnerable Customers

15/08/18

Is the Customer Always Right?

25/07/18

When Was the Last Time you Asked Your Customers for Feedback?

10/07/18

Engineering Success with Customer Service Training

14/06/18

Why it's Important to Provide Customer Service Training for All Employees

24/05/18

Communicating with Confidence

27/04/18

Lessons in Personal Presentation

10/04/18

Ask For It, Act On It!

09/03/18

Five Steps to Effective Complaints Handling

28/02/18

Why Businesses Should Welcome Complaints

09/02/18

Assertively Keeping on Track

18/01/18

How Customer Service Impacts on Staff Well-being