Confident telephone handling is an essential part of presenting a professional company image.
Without the help of body language and other visual cues, communicating effectively over the telephone can be challenging. Incoming calls need to be handled promptly and professionally, and outgoing calls should also present your company in the best light.
Confident Telephone Handling is an interactive training course suitable for anyone who has to answer the telephone or make outgoing calls on behalf of your business. The course will develop confidence and knowledge in successfully interacting with prospects, customers and suppliers over the telephone.
After attending Confident Telephone Handling training, delegates will be able to:
Overcome the challenges of the telephone
Create a professional first impression
Confidently build rapport with the caller
Understand the role of positive body language even when out of sight
Use the perfect vocabulary to communicate clearly and professionally
Establish the caller’s needs and provide a first-call response
Attendees will also learn the practical skills involved in confidently and politely:
Placing callers on hold
Ending the call
Making follow-up calls
Confident Telephone Handling can be delivered in-house with between 4 and 15 delegates. Every delegate will receive a workbook, certificate of completion, and leave with a Plan of Action to implement what they have learned when they are back in their daily roles.
All Helen Pettifer Training courses are tailored specifically to the client organisation so your delegates will receive training that is immediately applicable to their particular work situations. In addition, the training will be tailored to the learning styles of the attendees so everyone is able to get the most out of attending.
“I learnt a lot from this training; many ideas, suggestions and improvements. This kind of training is really helpful for business expansion and success.” Course delegate.
“Brilliant course and well modelled to our practice needs. Thank you for helping us out with telephone handling.” Course delegate.
“Fantastically presented. Helen kept us all engaged well. It’s clear that she is very knowledgeable about Customer Service.” Course delegate
For more information and to book Confident Telephone Handling for your team, call 07704 221241 or email firstname.lastname@example.org