Do you know where and how you are losing customers? Do you know how your business is perceived in the market place? Do you know what your staff are saying to your customers that might be causing an issue? Do you have happy, well-motivated staff?
If you’ve answered ‘No’ to any of these questions, then my Customer Service Consultation service can help you understand where you could be losing business and what you can do about it.
Customer Service is not an optional extra; it is a vital, fundamental part of the business.
Customer Service affects every single area of your business and can make the difference between having a successful business with a happy workforce – or not!
Customer Service Consultation My Customer Service consultation service looks at four aspects of your business in relation to the customer experience: Organisational Framework, Employees and HR, Internal Processes, and The Customer Journey.
The consultation provides the opportunity to evaluate both internal and external Customer Service.
Following my fact-finding visit I provide you with a full report highlighting good practice, identifying areas of concern and recommending solutions where applicable.
This report will give you a road map to follow to instill excellent customer service throughout your business leading to better customer retention, greater staff morale and an improved bottom line.
“I worked with Helen in a very challenging situation – a £12m turnover loss meaning business had to be restructured and refinanced. Helen was able to train up her customer service team without incurring any external costs; customer retention was restored with minimal losses, and good working procedures and practices were implemented in very trying circumstances.” Alasdair Smith, SwiftSafyre
Contact me today to find out more and schedule a convenient time for your Customer Service Consultation visit: email firstname.lastname@example.org or call me on 07704 221241