Increase Sales by taking Customer Service to the next Level Half-day Workshop
Monday 2nd October
9.00 - 1.00pm Registration from 8.30 am Saunderton
£150 per delegate
Discover how to build a reputation for delivering the best Customer Service in your industry and reap the rewards in sales and profits.
How companies interact with customers is crucial, and in some cases it could be the difference between company success and failure. Companies who fully understand the vital role Customer Service plays in their business benefit with increased sales and profits, high staff motivation and engagement and sales advantage over competitors.
This half-day interactive workshop covers many essential key business skills, including: Emotional Intelligence, marketing, sales, communication and understanding an organisation's responsibilities and procedures.
Attend for FREE with an Adviza Business Training Voucher - Find out how to qualify HERE
Who should attend this workshop? Sole traders, business owners, managers, business professionals and anyone else wanting to understand the vital role Customer Service has on business success.
What are the benefits in attending?
Fully understand the principles of Customer Service
Identify and define Customer Service standards and practices
Recognise the role that individual staff members and departments play in delivering Customer Service
Discover ways to increase business revenue through customer feedback
Understand the key mistakes of Customer Service and discover how to avoid making them
Gain skills on building lasting relationships with customers