Customers are the life blood of all businesses and customer service is everyone’s responsibility, with customer contact occurring face-to-face, over the telephone, and electronically in emails, social media and Chat services.
Delivering great Customer Service doesn't come naturally to everyone, therefore on-going training is vital to all members of the team, regardless of job role and department.
“Very friendly, easy to ask questions to. She also stays to the point”
“Helen has really put my worries about Customer Service to rest. Thanks Helen!”
“Helen has carried out two telephone training sessions at Alcom and both have been very well delivered, received and implemented. Helen explains things in a fun and engaging way and the role playing was really useful in highlighting how we all respond differently to the same situation! 10/10 to Helen for such a great training course.” Alcom IT
Why Helen Pettifer Training? Helen Pettifer Training courses are ideal for small and medium sized companies.
Tailor made to address your company’s unique needs
Interactive and practical – learners practice their new skills under our guidance
Inspirational training to make the learning relevant and encourage action when delegates are back in their day jobs
Adapted to suit different learning styles so everyone gets the best from the training
Offering 1-2-1 and group sessions; one-off courses and on-going training programmes
Which course is right for you? Customer service is a broad subject which cannot be covered satisfactorily in a single training session. You can choose from a selection of topics as listed below, and can mix and match to suit your requirements.
“My team have really benefited from the complaints handling training Helen delivered for us. It has given our team confidence in dealing with situations where we haven’t met a customer’s expectations. Helen communicated the contents of the training in a clear and friendly way and provided resources for us to keep and refer to in future.” Neil Douglas Block Management