Why do you need Customer Service Training?

Customers are the life blood of all businesses and customer service is everyone’s responsibility, with customer contact occurring face-to-face, over the telephone, and electronically in emails, social media and Chat services. ​

Delivering great Customer Service doesn't come naturally to everyone, therefore on-going training is vital to all members of the team, regardless of job role and department. 

“Very friendly, easy to ask questions to.
She also stays to the point”
Delegate, October 2019

“Helen has really put my worries about Customer Service to rest. Thanks Helen!”
Delegate, October 2019

“Helen has carried out two telephone training sessions at Alcom and both have been very well delivered, received and implemented. Helen explains things in a fun and engaging way and the role playing was really useful in highlighting how we all respond differently to the same situation! 10/10 to Helen for such a great training course.”     Alcom IT

Why Helen Pettifer Training?
Helen Pettifer Training courses are ideal for small and medium sized companies.

• Tailor made to address your company’s unique needs
• Interactive and practical – learners practice their new skills under our guidance
• Inspirational training to make the learning relevant and encourage action when delegates are back in their day jobs
• Adapted to suit different learning styles so everyone gets the best from the training
• Offering 1-2-1 and group sessions; one-off courses and on-going training programmes

Which course is right for you?
Customer service is a broad subject which cannot be covered satisfactorily in a single training session. You can choose from a selection of topics as listed below, and can mix and match to suit your requirements. 

• Introduction to Customer Service
• Confident Telephone Handling
• Receptionist Training
• Handling Upset Customers
• Effective Complaint Management
• Supporting Vulnerable Customers
• Assertiveness​

Other areas Helen Pettifer Training can cover include:

• Creating a Complaints Procedure
• Managing and Motivating a Team
• Customer Journey Mapping
• Creating a Customer Service Charter
• Document Control
• Staff Engagement
• Conflict in the Workplace

And personal development courses:

• Emotional Intelligence
• Time Management
• Goal Setting
• Communicate with Confidence

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It’s time to reap the rewards of providing excellent customer service.
Get in touch today to arrange a training session for your team: info@helenpettifer.com or call 01296 596958.
 
Don't forget to check out our e-learning courses which provide a cost-effective way to develop your ​Customer Service skills.

ONLINE COURSES

TRAINING MANUALS

“My team have really benefited from the complaints handling training Helen delivered for us. It has given our team confidence in dealing with situations where we haven’t met a customer’s expectations. Helen communicated the contents of the training in a clear and friendly way and provided resources for us to keep and refer to in future.”     Neil Douglas Block Management

Find out what people are saying about Helen Pettifer Training