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Specialist Events & Open Courses for regulated organisations

Explore live events, Q&A sessions, webinars and open training courses to help you support customers in vulnerable circumstances with total confidence, care and consistency.

Upcoming events Past events

Upcoming Events

Past Events

Webinar

Collecting and Using Meaningful Vulnerability Data

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12:00am, 2 March 2026
An insightful live panel discussion exploring how organisations can collect and use meaningful vulnerability data, while balancing regulatory requirements with ethical, transparent customer support.
Watch back the webinar
Webinar

Practical Approaches to Colleague Wellbeing

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12:00am, 24 April 2025
Explores how we can foster resilience and well-being for colleagues in customer-facing roles, especially when navigating highly emotive and challenging conversations.
Watch back the webinar

Some of the organisations we support.

United Trust Bank

United Trust Bank identified that vulnerability handling in underwriting is very different to the training and guidance offered to customer service teams.
See case study

Wessex Water

Wessex Water were keen to seek an external, objective review from vulnerability experts for continuous improvement.
See case study

Power NI

Power NI recognised that their frontline teams were experiencing higher volumes of sensitive disclosures from customers facing vulnerable circumstances.
See case study

People’s Partnership

People’s Partnership were keen to fully embed the fair treatment of vulnerable customers within the company culture.
See case study

NIE Networks

NIE Networks wanted expert advice on effective ways to embed their ethos of supporting vulnerable customers across the organisation.
See case study

    Take a practical first step before deciding what support you need.

    The free 5-minute Consumer Vulnerability Mini-Audit gives you instant scores across key areas of your vulnerability approach, including:

    • strategy and Consumer Duty alignment
    • customer journeys and real-life support
    • team capability and confidence
    • evidence, outcomes and ongoing improvement
    Take the free mini-audit