HANDLING UPSET CUSTOMERS
16th October - Milton Keynes
9.00 - 10.30am
£50 per delegate
Have you ever had an upset customer and not known how to effectively deal with them?
If handled correctly, a disappointed customer can be an opportunity for businesses to shine.
This interactive workshop provides the skills and techniques required to successfully manage challenging customers and situations.
Who should attend this workshop?
Customer Service professionals, business owners, managers and anyone else with a desire to
effectively deal with upset customers.
What are the benefits in attending?
Fully understand the customer's basic needs and how to meet them
Confidently stay in control of personal emotions and the situation
Recognise the importance of effective listening
Gain confidence and skills to effectively deal with customers crossing the line
BOOK FOR MILTON KEYNES
Helen Pettifer - Training with Passion
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