Do you have a complaints procedure implemented? Do you have Customer Service standards that your staff routinely adhere to? Do your customers know your service commitments to them ?
If you’ve answered ‘No’ to any of these questions, then our Customer Service business support can help you. Customer Service is not an optional extra; it is a vital, fundamental part of the business.
Customer Service Business Support Offering as much support as you need, together we can create, implement and monitor the following key Customer Service processes and policies needed for your business:
Complaints Procedure
Customer Service Standards
Customer Service Charter
Team members service KPI's
Customer Service training programmes
Customer Service Strategy
Vulnerable Customer Strategy
“I worked with Helen in a very challenging situation – a £12m turnover loss meaning business had to be restructured and refinanced. Helen was able to train up her customer service team without incurring any external costs; customer retention was restored with minimal losses, and good working procedures and practices were implemented in very trying circumstances.” SwiftSafyre
Why not start today and download our FREE guide on how to create your own company complaints procedure?
Call today to find out more about how we can support your organisation's Customer Service strategy: email info@helenpettifer.com or call on 01296 596958
