Covid-19 UPDATE
In light of the current pandemic, in-house classroom based training courses have been taken online.
All training courses are now available via virtual online platforms only.
Please call us on 01296 596958 to discuss your virtual training requirements.

Our range of E-learning courses are also a valuable training tool for your team.

View all Training Courses

VIEw E-LEARNING COURSES

Coronavirus Resources
We have collated some of the top reliable website links to provide up-to-date and relevant information
during the Covid 19 outbreak

CLICK HERE FOR RESOURCES

Facilitated Discussions

​Join our next virtual facilitated consumer
vulnerability discussion

MORE DETAILS

​According to Ombudsman Services research, poor customer service costs UK businesses £37billion each year...

Poor customer service leads to:

• Losing valuable customers
• Missed opportunities for referrals and recommendations
• Gaining a bad reputation 
• Increase in negative reviews
• Poor staff morale

​How much is poor Customer Service costing your business?
And, more importantly, what can you do about it?

At Helen Pettifer Training, we offer:

• In-house Customer Service training courses (off-the-shelf and bespoke)
• Vulnerable Customer training courses
• Online training courses
• Training manuals
• Business support on Customer Service processes and policies​

“Helen's bespoke approach to my Training requirements were excellent and exactly what I needed to deliver the right training for my team. She was interested to fully understand what I was hoping to achieve for the team and had a wealth of knowledge and suggestions on how best to deliver this.”     Aylesbury Vale District Council

Improving your Customer Service levels will:

• Increase customer satisfaction
• Increase customer retention
• Increase profitability
• Increase referrals
• Reduce the need for marketing spend as word of mouth brings in new business

And... 

• Improving customer service leads to happier staff with increased employee engagement.

Good Customer Service really is key to your business success.

Check out all our Customer Service Training Courses and our Customer Service Consultancy right away and discover how you can improve your company’s Customer Service quickly and easily.

• Bespoke training tailor-made for your company – makes the learning relevant and encourages action
• Training adapted to suit different learning styles, so everyone learns in their own way
• Interactive and practical – practice new skills under our guidance

​Find out what people are saying about Helen Pettifer Training 

Aylesbury based Customer Service Training –  contact Helen Pettifer Training on ​01296 596958