Helen Pettifer Training specialises in working with vulnerable customers.
​Helping organisations to:

• Build awareness and understanding of the needs of vulnerable customers
• Train and develop staff, so they are empowered to deliver exceptional service to vulnerable customers
• Help managers to build vulnerable customer services into policies, processes, and strategic planning
• Share good practice across teams, companies, and industries
• Encourage collaboration with organisations who are experienced in supporting individuals with specific vulnerabilities
• Comply with regulatory guidelines on the fair treatment of vulnerable customers

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Helen Pettifer Training delivers the following services:

Vulnerable Customer Training

Vulnerable Customer Consultancy

Vulnerability ​Toolkit​

Vulnerability Discussions

Podcast Episodes

In addition, our courses are:

• Bespoke, pick ‘n’ mix style, and tailor-made for your company – ensuring the learning is relevant and encourages action
• Adapted to suit different learning styles, so everyone learns in their own way
• Interactive, practical, and personable, helping delegates feel relaxed and confident to engage and participate

With every training course delivered, we want to achieve 2 main aims:

1. The delegates enjoy the sessions, feel confident in participating and take key learning back to the workplace
2. The organisation receives a tangible result within the first 6 weeks following the training​

Call us today to discuss your training and compliance requirements
​01296 596958

​Find out what people are saying about Helen Pettifer Training 

Aylesbury based Customer Service Training –  contact Helen Pettifer Training on ​01296 596958