​According to Ombudsman Services research, poor customer service costs UK businesses £37billion each year...

Poor customer service leads to:

• Losing customers
• Losing their repeat business
• Gaining a bad reputation as they tell others
• Poor staff morale

How much is poor Customer Service costing your business?
And, more importantly, what can you do about it?

​At Helen Pettifer Training we offer bespoke, tailor-made Customer Service Training courses designed for all levels of staff to provide a better customer experience at every touch point.

“Helen’s training proved both informative and useful for our company.
She tailored everything to our needs and left my staff feeling equipped to do their jobs effectively.” 
Duncan Lee, XYZ Music Academy, May 2018

Improving your Customer Service levels will:

• Increase customer satisfaction
• Increase customer retention
• Increase profitability
• Increase referrals
• Reduce the need for marketing spend as word of mouth brings in new business

And... 

• Improving customer service leads to happier staff with increased employee engagement.

Good Customer Service really is key to your business success.

Good customer service includes how you support and accommodate vulnerable customers including the elderly and disabled along with those who are less obviously vulnerable.
We have a one-day training programme specifically designed to train your front-line staff to recognise and support your vulnerable customers. For more information visit Supporting Vulnerable Customers.

Check out all our Customer Service Training Courses and our Customer Service Consultancy right away and discover how you can improve your company’s Customer Service quickly and easily.

• Bespoke training tailor-made for your company – makes the learning relevant and encourages action
• Training adapted to suit different learning styles, so everyone learns in their own way
• Interactive and practical – practice new skills under our guidance
• Motivation, efficient processes and clear communication all delivered by presenters with extensive successful customer service experience.

Aylesbury based Customer Service Training –
​ contact Helen Pettifer Training on: 07704 221241.