It takes considerable time and effort to build a strong company reputation.
​Customer service training is designed to ensure that you keep it.

​Even the best companies receive the occasional complaint. It makes all the difference if you have systems in place to ensure the issue can be confidently resolved.
​My Customer Service training courses are designed to equip delegates with the required skills to professionally interact with both customers and colleagues.

I offer customer service events, as well as delivering in-house training on a 1:1 or group basis. All training is comprehensive, engaging and practical.
​At the start of the process, I like to discuss any particular issues that you, your company or employees are facing. This allows me to tailor my delivery to your specific requirements.
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Benefits of Customer Service Training
Every customer is a valued asset; without them you simply haven’t got a business. For this reason every company decision should consider the impact on customer relations.
​The good news is that investment in customer service training and implementation can reap rewards across your entire organisation.

How will Customer Service Training benefit your company?
Customer service falls into place when you have efficient processes, clear communication throughout the team and happy staff who genuinely care about what they do.
I can help you address each of these points. In addition to customer satisfaction, the positive outcomes can include:

• Greater efficiency
• Increased employee engagement
  
• Sales advantage over competitors
• Enhanced customer retention
• A boost to sales and profits

"This kind of training is really useful for business expansion and success"
Delegate feedback, Telephone Skills training course

Why choose Helen Pettifer as your training company?
I bring extensive customer service and managerial experience to your team. My aim is to motivate every delegate to really care about the service they provide. As actions speak louder than words, I support the implementation of changes that really make a difference.
This isn’t an off-the-shelf training package.
​I tailor each session to the specific issues being raised by attendees. A personalised approach makes the learning relevant and encourages action. My aim is not just to resolve an immediate problem, but to put strategies in place that have a wider impact.

We all know how good or bad customer service makes us feel. My passion for customer service excellence is powered because I’ve seen the positive effects it has on customers, staff and company reputations.

Upcoming events

Assertiveness for Business
Training course
Wednesday 2nd May 
The Clare Charity Centre, Saunderton
​MORE DETAILS

Effective Complaint Handling
Training course
Tuesday 8th May 
The Clare Charity Centre, Saunderton
​MORE DETAILS

If you're looking for Customer Service, Aylesbury based
​Helen Pettifer Training can be contacted on: 07704 221241