Helen Pettifer Training specialises in working with vulnerable customers.
​Helping organisations to:

• Build awareness and understanding of the needs of vulnerable customers
• Train and develop staff, so they are empowered to deliver exceptional service to vulnerable customers
• Help managers to build vulnerable customer services into policies, processes, and strategic planning
• Share good practice across teams, companies, and industries
• Encourage collaboration with organisations who are experienced in supporting individuals with specific vulnerabilities
• Comply with regulatory guidelines on the fair treatment of vulnerable customers

---

Helen Pettifer Training delivers the following services:

Vulnerable Customer Training

Vulnerable Customer Consultancy

Vulnerability ​Toolkit​

Vulnerability Discussions

Unlocking Vulnerability Podcast

Customer Service Training

Customer Service Business Support

E-learning ​Courses

“Helen’s training delivery was perfect for our organisation; she was able to adapt the training to cover all levels of the team. It can be a real challenge to pull our team away from their screens but the engagement from everyone was so much more than we anticipated. Everyone had their opportunity to talk and share personal experiences.”  
EAC Network Solutions

In addition, our courses are:

• Bespoke, pick ‘n’ mix style, and tailor-made for your company – ensuring the learning is relevant and encourages action
• Adapted to suit different learning styles, so everyone learns in their own way
• Interactive, practical, and personable, helping delegates feel relaxed and confident to engage and participate

With every training course delivered, we want to achieve 2 main aims:

1. The delegates enjoy the sessions, feel confident in participating and take key learning back to the workplace
2. The organisation receives a tangible result within the first 6 weeks following the training​

Buy Understanding Vulnerability from Amazon

Buy here

Call us today to discuss your training and compliance requirements
​01296 596958

​Find out what people are saying about Helen Pettifer Training 

Aylesbury based Customer Service Training –  contact Helen Pettifer Training on ​01296 596958