Did you know that as many as 96% of unhappy customers are unlikely to complain to you? Most of them will leave and never come back. And worse, unhappy customers tell an average of 16 other people about their bad experience.
Your business simply cannot afford to deliver poor customer service and create unhappy customers.
Good customer service is the responsibility of everyone in your business – both the front-line staff who may deal face-to-face with customers, and also the back office staff who may handle packing or accounts. Every role can make or break a customer relationship.
An Introduction to Customer Service is an interactive training course suitable for all your staff providing an understanding of what Customer Service is and how good Customer Service can be delivered.
After attending An Introduction to Customer Service training, delegates will:
Fully understand the principles of customer service and how vital good customer service is to the success of the business
Know how to build successful relationships with customers and colleagues
Develop effective listening and questioning skills
Understand how, when and why to share knowledge and information with customers
Know how to add value and make a difference to customers
Gain the skills and techniques to deliver outstanding Customer Service at all times
An Introduction to Customer Service can be delivered in-house with between 1 and 16 delegates. Every delegate will receive a workbook, certificate of completion, and leave with key action points to implement what they have learned when they are back in their daily roles.
“Helen communicates in a clear and concise manner and is extremely adaptive to a variety of learning styles. She explains things thoroughly and with her approachable, calm and patient personality continuously putting you at ease, it makes learning from her quick and easy.” Course delegate
For more information and to book An Introduction to Customer Service for your team, call 01296 596958 or email info@helenpettifer.com
