Course Summary.

A 1/2-day training course designed for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.

The course covers a range of practical methods to build and maintain emotional resilience during and after these challenging conversations.

Attendees will have the opportunity to reflect, share good practices and participate in course activities and case study discussions.

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Benefits to your organisation.

  • Trained staff can communicate empathetically and constructively with customers in debt, fostering positive relationships and maintaining trust
  • Supportive interactions during financial difficulties can help retain customers who might otherwise consider switching to competitors
  • Handling debt-related issues with sensitivity contributes to a positive brand image, protecting reputation and minimising negative publicity
  • Providing timely and proactive support to customers in debt demonstrates compliance with debt collection regulations and ethical standards, reducing legal risks

Learning outcomes.

  • Understand financial challenges and how they impact customer behaviours and needs, including decision making
  • Know how to respond to customers who disclose debt and other financial issues
  • Identify a range of practical steps to support customers facing financial challenges
  • Understand the importance of signposting
We’ve received your request.

Thank you for requesting more information about our Managing Suicidal Customer Conversations course. A member of our team will personally reach out to you within the next 24-48 hours.

If you have any questions in the meantime, please email info@helenpettifer.com or call us on 01296 596958.