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My Successes

Testimonials, Case Studies, and Reviews

Helen Pettifer has been working with BFS to enhance our knowledge on working with and helping members who are potentially vulnerable. She clearly enjoys her work and going above and beyond what is expected is a natural quality of hers. I have been very impressed and can't recommend her highly enough.

British Friendly Society

I’d like to thank you for your time and energy yesterday. I really enjoyed the training session and I’ve had very good feedback from the team regarding also. Everyone thought your training style was very appropriate for our working environment. Your business experience came across in the scenarios you shared with the team which brought the training to life for them.

Liz Brown, PeproTech

Helen's one to one bespoke training really helped my team member to become more confident when dealing with customers on the phone and in person.

Trudi Scrivener, Ashridge Home Care

Helen's bespoke approach to my Training requirements were excellent and exactly what I needed to deliver the right training for my team. She was interested to fully understand what I was hoping to achieve for the team and had a wealth of knowledge and suggestions on how best to deliver this. The training sessions worked very well with the teams and helped us to deliver an improved service. I would highly recommend her services and will be turning to Helen again in the future.

Maxine Brown, AVDC

We have used the services of Helen Pettifer Training twice now for staff telephone training and, on both occasions, have found the entire process from booking to course delivery to be outstanding. Helen is incredibly professionable, extremely knowledgeable and very friendly which all make for very enjoyable training.

Karma Almosawi, Alcom IT

Helen recently came to my work to do a customer service course for myself and another colleague. Very informative and the course is just as useful for someone experienced as well as non-experienced. After the course I definitely noticed I have a more different and positive approach towards customer service regarding phone calls.

I would recommend Helen to anybody that would need help with improving their customer service or needing a refresher.

EIC Insurance Services Ltd

Helen's training proved both informative and useful for our company. She tailored everything to our needs and left my staff feeling equipped to do their job effectively. Moving forward since I have purchased her 'Confident Telephone Handling' book which has been a life saver for internal staff when trying to explain phone call etiquette. I highly recommend her services to any business looking for effective administrative training.

Duncan Lee, XYZ Music Academy

My team have really benefitted from the complaints handling training that Helen delivered for us. It has helped us to understand how best to help customers who have a complaint. It has also given our team confidence in dealing with situations where we haven’t met a customer’s expectations. Helen communicated the contents of the training in a clear and friendly way and provided resources for us to keep and refer to in future.

Louisa Myatt, Neil Douglas Block Management

I learnt a lot from this training, many ideas, suggestions and improvements. This kind of training is really helpful for business expansion and success

Sumira Hussain

Your presentation was very well received by the students. The pace and content was totally appropriate for the group and proved very motivational. The feedback from the students was also very positive and the fact that so many of them came to ask for your business card, speaks volumes.

Julie Cattermole – Cavendish School

Helen has been doing one on one training with me for the past several months in customer service training. I can tell within myself that I have come a long way since the training begun not only within my work schedule but my personal life too., Helen's training is very detailed, and a lot of time has gone into every power point. Although every training course has to come to an end this is one which I didn't want to end! Helen is a very good instructor and is a very motivational individual. Without a doubt, Helen Pettifer training will be recommended daily.

Poppy Lewis – Matrix Fire & Security

Helen’s Presentation was informative and useful to our Students. The Students were engaged with the talk and happy to contribute ideas. We would be happy to invite Helen back to speak to our younger students and look forward to her return.

Gail Smith – Akeley Wood School


I get that wonderful feeling of hope and achievement when I see and hear from the delegates that they get it, that they want to do it, and that they want to know more. Those are 'My Joy' in what I do.

Clients I Have Helped

It is great when I make a difference in the life of one customer, but the real thrill moments are when I convert one employee so that they pro-actively choose to follow my training with every customer, which means that by  extension I can help hundreds or even thousands of people through one great training session with one employee.

Qualifications & Awards

I am committed to personal development as it is essential for ensuring my services are informed and current. My qualifications include being a Mental Health First Aider, a Dementia Friend and a Friends Against Scams Champion. I am a member of the National Suicide Prevention Alliance, a Fellow of the Royal Society of Arts and a member of the UK Committee of the ISO/PC 335.