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Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.
Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers. |
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The Benefits of Effective Policies
With Business Psychologist, Ellice Whyte. Ellice shares the importance of robust and effective policies and together Helen and Ellice talk about the benefits of having an organisational suicide mitigation policy. Listen here>>> |
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Developing the Vulnerable Customer Experience
With Carolyn Delehanty. |
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Yorkshire Building Society & Vulnerability
With Sue Buckle, Resolution Delivery Manager at Yorkshire Building Society |
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Analysis of a Case Study
With Martin Canwell, Account Executive at Aptean Respond. |
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Alternatives to Suicide
With Chris Brown, who shares his personal story of bereavement through suicide. |
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The Vulnerability Registration Service
With Helen Lord, Director and Co-Founder of The Vulnerability Registration Service. |
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Organisational Strategy and Training
With Vanessa Northam, Head of Strategic Relationships at StepChange Debt Charity. |
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Vulnerability and the Energy Market
With Dr Elizabeth Blakelock, Principle Policy Manager at Citizens Advice. |
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Action on Hearing Loss
With Nick Wilkinson, Head of Access Solutions for Action on Hearing Loss. |
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Understanding the Importance of Lived Experience
With Michael Hilton, Director of Three Hands |
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The Other Side of the Counter!
With Consumer Champion and Queen of Customer Service, Jane Hawkes |
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The Role and Impact of Community
With Benedicta Lasoye, Communities Officer from Aylesbury Town Council |
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Bereavement and the Death Notification Service
With Michael Kennelly from the Death Notification Service |
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Coronavirus and Financial Vulnerability
With Consumer Rights Expert, Martyn James |
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Aviva and Vulnerability
With Vanessa Hudnott, Vulnerability Customer Strategy Manager at Aviva |
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GDPR & Vulnerable Customers
With Jonathan Lane, Business Strategy Advisor with Haines Watts |