Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.

Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers.

Each episode explores different aspects of consumer vulnerability, covering a wide range of vulnerable circumstances, what we can do to support, plus guest interviews with experts and professionals working in the field of vulnerability.

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Episode 8

The 4 Personal Impacts of Covid 19
In this episode, Helen looks at multi-layered vulnerability and the impacts Covid 19 has on us as individuals

Episode 7

Resilience

Episode 6

GDPR & Vulnerable Customers

Episode 5

What is signposting?

Episode 4

The Benefit of Spend Controls

Episode 3

Merry Christmas

Episode 2

What about our responsibility? 

Episode 1

What is Vulnerability?