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  • HOME
  • ABOUT
    • Testimonials
    • Case Studies
    • Media
  • Vulnerable Customers
  • PODCAST
  • BLOGS
  • CONTACT

Unlocking Vulnerability Podcast

Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.

Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers.
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Each episode explores different aspects of consumer vulnerability, covering a wide range of vulnerable circumstances, what we can do to support, plus guest interviews with experts and professionals working in the field of vulnerability.
LISTEN HERE
Episodes are available to listen and download on Apple Podcasts, Spotify and Google Podcasts.
Episode 26
A bit about me....
Helen shares a bit about herself, background and how she came to be working in the vulnerability space.
​Listen here>>>
Episode 25
Gambling Addiction - A Lived Experience
With Matt Blanks, Project Manager at PeerAid at BetKnowMore.
Episode 24
The Vulnerability Registration Service
With Helen Lord, Director and Co-Founder of The Vulnerability Registration Service.
Episode 23
Vulnerability and Maslow's Hierarchy of Needs
Episode 22
Organisational Strategy and Training
​With Vanessa Northam, Head of Strategic Relationships at StepChange Debt Charity.
Episode 21
Vulnerability and the Energy Market
With Dr Elizabeth Blakelock, Principle Policy Manager at Citizens Advice.
Episode 20
Action on Hearing Loss
With Nick Wilkinson, Head of Access Solutions for Action on Hearing Loss.
Episode 19
Understanding the Importance of Lived Experience
With Michael Hilton, Director of Three Hands
Episode 18
The FCA Guidance on Treating Vulnerable Customers Fairly
​With Conduct Risk Expert, Sally Pearce
Episode 17
The Other Side of the Counter!
With Consumer Champion and Queen of Customer Service, Jane Hawkes
Episode 16
Wessex Water and Vulnerability
​
​​With Alex Rutherford, Customer Experience Manager at Wessex Water
Episode 15
The Role and Impact of Community
​
​With Benedicta Lasoye, Communities Officer from Aylesbury Town Council
Episode 14
Bereavement and the Death Notification Service
​
With Michael Kennelly from the Death Notification Service
Episode 13
Coronavirus and Financial Vulnerability
With Consumer Rights Expert, Martyn James
Episode 12
Aviva and Vulnerability
​
With Vanessa Hudnott, Vulnerability Customer Strategy Manager at Aviva
Episode 11
Would all the meditative gurus please shut up!
Episode 10
Coronavirus and Bereavement
Episode 9 
It's all about you!
You can download the Feelings Wheel HERE>>
Episode 8
The 4 Personal Impacts of Covid 19
Episode 7
Resilience
Episode 6
GDPR & Vulnerable Customers
​With Jonathan Lane, Business Strategy Advisor with Haines Watts
Episode 5
What is signposting?
Episode 4
The Benefit of Spend Controls
Episode 3
Merry Christmas
Episode 2
What about our responsibility? 
Episode 1
What is Vulnerability? 

Telephone
01296 596958

Email
info@helenpettifer.com

Photography and videography - www.stormfresh.co.uk
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