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Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.
Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers. |
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Action on Hearing Loss
Helen is joined by Nick Wilkinson, Head of Access Solutions for Action on Hearing Loss, discussing how organisations can better support their staff and customers living with hearing loss. Listen here >>> |
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Understanding the Importance of Lived Experience
With Michael Hilton, Director of Three Hands |
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The Other Side of the Counter!
With Consumer Champion and Queen of Customer Service, Jane Hawkes |
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The Role and Impact of Community
With Benedicta Lasoye, Communities Officer from Aylesbury Town Council |
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Bereavement and the Death Notification Service
With Michael Kennelly from the Death Notification Service |
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Coronavirus and Financial Vulnerability
With Consumer Rights Expert, Martyn James |
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Aviva and Vulnerability
With Vanessa Hudnott, Vulnerability Customer Strategy Manager at Aviva |
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GDPR & Vulnerable Customers
With Jonathan Lane, Business Strategy Advisor with Haines Watts |