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Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.
Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers. |
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The FCA Guidance on Treating Vulnerable Customers Fairly
Helen is joined by Conduct Risk Expert, Sally Pearce, discussing the latest consultation guidance from the Financial Conduct Authority Listen here>>> |
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The Other Side of the Counter!
With Consumer Champion and Queen of Customer Service, Jane Hawkes |
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The Role and Impact of Community
With Benedicta Lasoye, Communities Officer from Aylesbury Town Council |
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Bereavement and the Death Notification Service
With Michael Kennelly from the Death Notification Service |
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Coronavirus and Financial Vulnerability
With Consumer Rights Expert, Martyn James |
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Aviva and Vulnerability
With Vanessa Hudnott, Vulnerability Customer Strategy Manager at Aviva |
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GDPR & Vulnerable Customers
With Jonathan Lane, Business Strategy Advisor with Haines Watts |