Quick Guides for Vulnerable Customer Conversations
£30.00Price
This set of 4 quick guides are ideal for customer-facing teams in identifying and responding in conversations with vulnerable customers.
The 4 guides are:
- Disclosure of a Vulnerability
- Detecting a Vulnerability
- Identifying Vulnerability over the Telephone
- Disclosure of Suicidal Thoughts or Actions (including flowchart for intervention)
These guides include useful phrases, responses and questions to support customers when:
- they share information about their personal circumstances
- their behaviour, words or actions indicate they may need additional support
- they raise suicidal intentions during the conversation
Download documents are PDF