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  • Guide to Accessing Digital Services

Guide to Accessing Digital Services


This guide helps organisations to ensure services remain accessible to all, as digital technology is embraced.


Digital advances improve customer service and operational efficiency for many, however, they can prevent some customers from accessing services.


This document provides insight into the inclusive adoption of digital technology, taking into account:

  • Basic Digital Skills
  • Access to Devices and the Internet
  • Accessible Website Content


Download documents are in a PDF format