More Than Meets The Eye - Training Game

More Than Meets the Eye is an effective training resource for exploring specific customer circumstances and your organisation’s responses to them.
 
The cards encourage individuals to consider things from a customer’s perspective. They can be used in training, team meetings and project planning to prompt vulnerability discussions and aid process reviews.
 
More than Meets the Eye includes:
28 Customer Avatar Cards
48 Life Event Cards
42 Health Condition Cards
An instruction booklet with 4 Activity Ideas
 
The activities help your team explore:
How well your processes work for customers
The customer's digital journey
The customer's bereavement journey
Customers exeriencing financial difficulty
 
The activities can be used across any department of your organisation, including: Customer service, complaint handling, claims handling, sales and marketing, IT, product and service design and leadership.
 
The activities encourage discussions, analysis and awareness of good practice within service provisions when supporting vulnerable customers. The activities are also designed to identify areas where processes and practices can be improved. 
 
With multiple combinations of avatars, life events and health conditions, More Than Meets the Eye can be reused time and time again to represent different customer situations and scenarios, providing valuable discussions and insights.
 
Please note the above price excludes VAT which will be added at checkout.