More Than Meets the Eye is an effective training resource for exploring specific customer circumstances and your organisation’s responses to them.
The cards encourage individuals to consider things from a customer’s perspective. They can be used in training, team meetings and project planning to prompt vulnerability discussions and aid process reviews.
£125.00 excl. VAT
Free Delivery: All orders are sent via Royal Mail 1st Class postage (please allow up to 7 working days).
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"We have enjoyed using the More Than Meets The Eye training game. We have used it in team meetings and dedicated training sessions and it really helps to bring different scenarios and circumstances to life for staff at all levels. The combinations are endless and the cards can be used in so many different ways. Using the cards has helped to provoke some great discussion and debate, which benefits all of our consumers. I highly recommend adding the game to your toolkit!"
- National House Building Council
The activities encourage discussions, analysis and awareness of good practice within service provisions when supporting vulnerable customers. The activities are also designed to identify areas where processes and practices can be improved. With multiple combinations of avatars, life events and health conditions, More Than Meets the Eye can be reused time and time again to represent different customer situations and scenarios, providing valuable discussions and insights.
Join our half-day course to understand how bereavement or terminal illness may impact customers and how they engage with organisations.
