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  • Signposting Resource

Signposting Resource


No organisation can meet all of a customer's needs, however, this signposting resource can be used to help customers access appropriate support.


My signposting resource categorises organisations that can be contacted when customers disclose a specific situation or personal circumstance. This can be in addition to internal support services or when specialist help is required.


The document also includes:

  • Signposting Tips
  • Resources that customers can access
  • Items used to identify a hidden disability
  • Space for adding local sources of support


It is a useful reference document for staff to have at hand during customer conversations.


Download documents are in a PDF format