No organisation can meet all of a customer's needs, however, this signposting resource can be used to help customers access appropriate support.
My signposting resource categorises organisations that can be contacted when customers disclose a specific situation or personal circumstance. This can be in addition to internal support services or when specialist help is required.
The document also includes:
- Signposting Tips
- Resources that customers can access
- Items used to identify a hidden disability
- Space for adding local sources of support
It is a useful reference document for staff to have at hand during customer conversations.
Download documents are in a PDF format