First impressions are lasting impressions - you want the first impressions of your business to be good ones.
Your receptionist is often the first person who visitors and callers interact with. These are the people making that all important first impression. With the right training your receptionist can make a huge positive difference to how your customers and visitors feel about your business.
Receptionist Training is an interactive training course designed to equip any member of staff with the skills required to deliver a professional and positive receptionist service.
After attending the Receptionist training, delegates will:
Fully understand the role of the receptionist and its importance to the business
Recognise the importance of developing a positive attitude
Know how to successfully screen calls and take messages
Gain skills and techniques in multi-tasking
Develop a professional attitude
Understand how to communicate professionally including handling difficult situations
Receptionist Training can be delivered in-house with between 1 and 16 delegates. Every delegate will receive a workbook, certificate of completion, and leave with key action points to implement what they have learned when they are back in their daily role.