CREATE & IMPLEMENT A CUSTOMER SERVICE CHARTER WORKSHOP
Tuesday 3rd October
9.00 - 12.30 Registration from 8.30 am Aylesbury
£150 per delegate
Find out how to create and successfully implement a Customer Service Charter and the benefits it brings to a business.
A Customer Service Charter is a written policy defining the standards of service and the commitments made by an organisation to their customers. A service charter is an ideal opportunity for businesses to focus on their customer's journey and openly declare the levels of standards customers can expect to receive.
This half-day interactive workshop provides an overview of the importance of a Customer Service Charter, what should be included and the opportunity to create a charter for your organisation.
Who should attend this workshop? Business owners, managers, business professionals and anyone else wishing to ensure their customers are at the heart of their company.
What are the benefits in attending?
Fully understand the importance of a Customer Service Charter
Identify and define organisational standards delivered to customers
Create a Customer Service Charter
Gain knowledge on how to successfully market and implement the charter