Board Reports: Comprehensive & Compliant Information on Vulnerable Customers

The FCA require data on how you identify, meet the needs of and improve the outcomes for customers facing vulnerable circumstances. We address what information can effectively evidence good practices and positive change.

Who should attend?
  • Customer facing staff
  • Claims handlers
  • Complaints handlers
  • Vulnerability Champions and leads
  • Customer Service Team Leaders
Toolkit Details.

Each 1-hour Vulnerability Toolkit session focuses on a specific aspect of working with vulnerable customers, offering practical insights and tools to navigate complex challenges with confidence and care.

Date: Thursday, 16 April 2026
Time: 10:00 - 11:00

Book 5 places, get the 6th free
Add 6 places to your basket - the discount applies automatically at checkout.

£35.00 excl. VAT per delegate

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