HELEN PETTIFER
  • HOME
  • ABOUT
    • Testimonials
    • Case Studies
    • Media
  • Vulnerable Customers
  • PODCAST
  • BLOGS
  • CONTACT
  • HOME
  • ABOUT
    • Testimonials
    • Case Studies
    • Media
  • Vulnerable Customers
  • PODCAST
  • BLOGS
  • CONTACT

Confident Telephone Handling Online Course

SKU:
£35.00
£35.00
Unavailable
per item

It is important to every business that incoming telephone calls are answered promptly and professionally.

The caller may be a prospect making enquiries, an existing customer with a query or complaint, or a cold caller trying to make a sale. While these situations require different responses, they will all need to be handled confidently and professionally without causing offence.


Confident Telephone Handling Online Training Course


Working through this self-study online training course will give you the skills and understanding to build strong relationships with customers over the telephone and handle all other calls confidently.


You will discover:

·        Basic telephone etiquette

·        Overcoming the challenges of the telephone

·        How to build personal connections on the telephone

·        How to establish the caller’s needs and provide a first-call response

In addition, you will learn skills and techniques for:

·        Managing silences

·        Placing callers on hold and transferring calls

·        Successful message taking

·        Screen telephone callers without offence

·        Closing the call

·        Making follow up calls


At the end of the course, you will be invited to complete an assessment to check your understanding of the course content.


Please note: Within 24 hours of your purchase you will be sent the enrolment log-in details by email to activate your course.

Each learner enrolled will have access to the course for 12 months.

  • Facebook
  • Twitter
  • Pinterest
  • Google+
Add to Cart

Telephone
01296 596958

Email
info@helenpettifer.com

Photography and videography - www.stormfresh.co.uk
OUR VISION & MISSION                   T & C's                    PRIVACY POLICY