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  • ABOUT
    • Testimonials
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    • Media
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  • CONTACT

Vulnerable Customers Training - London - Aptean Respond Offer

SKU:
£425.00
£375.00
£375.00
Unavailable
per item

This special offer is available to you as a valued Aptean Respond Customer.

Normal delegate cost £425 = 12% saving


This 1-day course will increase the awareness, capabilities and confidence of front-line staff in identifying and supporting customers who may be potentially vulnerable.


Date - Thursday 30th January 2020 9am – 4.30pm


Location - Friends House, 173-177 Euston Road, London NW1 2BJ


Who should attend?

This training course is designed for everyone who interacts with customers on a regular basis whether in a face-to-face situation or via the telephone.

This includes front-line staff, customer service personnel, team leaders and specialist vulnerable customer team members. 


Course Content

~       Registration and welcome

~       Understanding vulnerability

~       Recognising vulnerability

~       Identifying needs

~       Adapting to needs

~       Plan of action, next steps and certification


Delegates will experience:

  • Small group discussion to fully explore this sensitive topic
  • Expert tips and experience shared by course director, Helen Pettifer
  • Full course workbook
  • Role-play and simulation exercises
  • Personalised action plans to take learning back into the workplace
  • Certificate of completion
  • Light lunch and refreshments throughout the day


All delivered in a supportive, confidential and safe environment.

 

Please note: Places are limited to 16 delegates

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Telephone
01296 596958

Email
info@helenpettifer.com

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