Bereavement and Terminal Illness Resources

Thank you for joining our recent webinar – Beyond the Conversation: Shaping Customer Support for Bereavement and Terminal Illness. We hope you found the insights shared helpful and thought-provoking.

Below we have highlighted some additional resources that will help you continue building your knowledge and understanding around bereavement and terminal illness. These carefully selected resources complement the themes covered during the webinar session, and will empower you and your teams with practical tools to implement in your own customer support strategies.

If you have any further questions, please email info@helenpettifer.com and we’ll be more than happy to answer them.

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Signposting Resource
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Signposting Resource

An essential resource which highlights external organisations that can be contacted when a customer discloses a specific situation or personal circumstance.
Download for free
Customer End of Life Policy
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Customer End of Life Policy

Outlines the important principles and best practices organisations should consider when managing bereaved customers and their families.
Download for free
Bereavement Guide for Businesses
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Bereavement Guide for Businesses

Acknowledging the sensitive nature of bereavement, this guide provides insights, practical advice, and strategies for responding to loss.
£35.00 excl. VAT
Power of Attorney Guide for Businesses
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Power of Attorney Guide for Businesses

Includes insights, practical advice, and thoughtful strategies for providing services to a Power of Attorney.
£25.00 excl. VAT
Bereavement Support Toolkit for Businesses
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Bereavement Support Toolkit for Businesses

A collection of expert resources designed to guide you through the challenge of dealing with customers who face end-of-life situations.
£150.00 excl. VAT
Bereavement Persona Guide
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Bereavement Persona Guide

A collection of detailed customer personas to help staff understand the diverse needs and emotional states of bereaved customers.
£99.00 excl. VAT
Bereavement Conversations for Funeral Director Teams
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Thursday, 12 February 2026

Bereavement Conversations for Funeral Director Teams

Ideal for funeral directors and their teams who support bereaved families, helping them build confidence and skills for sensitive conversations around loss and terminal illness.
£195.00 excl. VAT per delegate
Conversations with Customers About Death
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Friday, 6 March 2026

Conversations with Customers About Death

Ideal for anyone who regularly handles customer conversations, especially when the subject of bereavement and terminal illness arises.
£195.00 excl. VAT per delegate