Confident telephone handling is an essential part of presenting a professional company image.
Without the help of body language and other visual cues, communicating effectively over the telephone can be challenging. Incoming calls need to be handled promptly and professionally, and outgoing calls should also present your company in the best light.
Confident Telephone Handling is an interactive training course suitable for anyone who has to answer the telephone or make outgoing calls on behalf of your business. The course will develop confidence and knowledge in successfully interacting with prospects, customers and suppliers over the telephone.
After attending Confident Telephone Handling training, delegates will be able to:
Overcome the challenges of the telephone
Create a professional first impression
Confidently build rapport with the caller
Understand the role of positive body language even when out of sight
Use the perfect vocabulary to communicate clearly and professionally
Establish the caller’s needs and provide a first-call response
Attendees will also learn the practical skills involved in confidently and politely:
Placing callers on hold
Ending the call
Making follow-up calls
Confident Telephone Handling can be delivered in-house with between 1 and 16 delegates. Every delegate will receive a workbook, certificate of completion, and leave with key action points to implement what they have learned when they are back in their daily roles.