19th October - Saunderton
9.00 - 10.30am
£50 per delegate
Confident call handling presents a professional business image and is an essential tool for forming, and maintaining, relationships with customers.
This interactive workshop provides the skills to improve telephone etiquette and successfully communicate with customers.
Who should attend this workshop?
Customer Service professionals, business owners, managers and anyone else wishing to use the telephone effectively
What are the benefits in attending?
Create a positive first impression
Understand the importance of building rapport with the customer
Gain skills and techniques for effective communication
Learn how to successfully close the call
BOOK YOUR PLACE
Helen Pettifer - Training with Passion
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