If you prefer self-study to attending a customer service training course, we have prepared a series of self-study training manuals to help you learn more about how you can deliver excellent Customer Service with every customer interaction. 
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​These can be worked through at your own pace and available as a downloadable PDF.

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Confident Telephone Handling 
This training manual covers everything you need to know about handling telephone conversations confidently and professionally.

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Handling Upset Customers 
​This training manual covers the skills needed to handle challenging customer interactions in a calm, confident and professional manner.

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An Introduction to Customer Service 
This training manual covers the skills and behaviours needed to deliver a first-class Customer Experience.

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The Role of The Receptionist
This training manual covers every aspect of the receptionist's role and is applicable across all industries.

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"I have purchased Helen's 'Confident Telephone Handling' book which has been a life saver for internal staff when trying to explain phone call etiquette."      XYZ Music Academy

Further training manuals are planned for release in the near future.
​Contact us to be advised when the next manual is published – email info@helenpettifer.com, or call on 01296 596958.