If you prefer self-study to attending a customer service training course, we have prepared a series of self-study training manuals to help you learn more about how you can deliver excellent Customer Service with every customer interaction.
These can be worked through at your own pace and available as a downloadable PDF. |
Confident Telephone Handling
This training manual covers everything you need to know about handling telephone conversations confidently and professionally. |
Handling Upset Customers
This training manual covers the skills needed to handle challenging customer interactions in a calm, confident and professional manner. |
An Introduction to Customer Service
This training manual covers the skills and behaviours needed to deliver a first-class Customer Experience. |
The Role of The Receptionist
This training manual covers every aspect of the receptionist's role and is applicable across all industries. |
"I have purchased Helen's 'Confident Telephone Handling' book which has been a life saver for internal staff when trying to explain phone call etiquette." XYZ Music Academy
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