HELEN PETTIFER
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  • HOME
  • ABOUT
    • Testimonials
    • Case Studies
    • Media
  • Vulnerable Customers
  • PODCAST
  • BLOGS
  • CONTACT

Training Manuals

If you prefer self-study to attending a customer service training course, we have prepared a series of self-study training manuals to help you learn more about how you can deliver excellent Customer Service with every customer interaction. 
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​These can be worked through at your own pace and available as a downloadable PDF.
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Confident Telephone Handling 
This training manual covers everything you need to know about handling telephone conversations confidently and professionally.
MORE DETAILS

Handling Upset Customers 
​This training manual covers the skills needed to handle challenging customer interactions in a calm, confident and professional manner.
MORE DETAILS

An Introduction to Customer Service 
This training manual covers the skills and behaviours needed to deliver a first-class Customer Experience.
MORE DETAILS

The Role of The Receptionist
This training manual covers every aspect of the receptionist's role and is applicable across all industries.
MORE DETAILS

"I have purchased Helen's 'Confident Telephone Handling' book which has been a life saver for internal staff when trying to explain phone call etiquette."      XYZ Music Academy
Further training manuals are planned for release in the near future.
​Contact us to be advised when the next manual is published – email info@helenpettifer.com, or call on 01296 596958.

Telephone
01296 596958

Email
info@helenpettifer.com

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