Every company will make mistakes at some time. How you handle those mistakes can make the difference between retaining a happy customer who becomes an advocate for your business or losing an unhappy customer who spreads their dissatisfaction far and wide.
Good customer service leads to:
Better customer relations
Greater customer retention
Improved staff morale
Happy customers spread the word and refer your business to their friends and family.
On the other hand, poor customer service leads to:
Bad public relations as unhappy customers tell an average of 16 people about their poor experience.
Customers are the life blood of all businesses and customer service is everyone’s responsibility with customer contact occurring face-to-face, over the telephone, and electronically in emails or Chat services.
“I learnt a lot from this training; many ideas, suggestions and improvements. This kind of training is really helpful for business expansion and success.” Sumira Hussain, Confident Telephone Handling course attendee.
Why Helen Pettifer Training? Helen Pettifer Customer Service training courses are ideal for small and medium sized companies.
Tailor made to address your company’s unique needs
Interactive and practical – learners practice their new skills under our guidance
Inspirational training to make the learning relevant and encourage action when delegates are back in their day jobs
Adapted to suit different learning styles so everyone gets the best from the training.
Which course is right for you? Customer service is a broad subject which cannot be covered satisfactorily in a single training session. You can choose from a selection of topics as listed below. Each topic will be covered in a half day’s training. Mix and match to suit your requirements.
Other areas Helen Pettifer Training can cover include:
Creating a Complaints Procedure
Managing and Motivating a Team
Customer Journey Mapping
Creating a Customer Service Charter
Conflict in the Workplace
And personal development courses:
Communicate with Confidence
FREE Create a Complaint Procedure e-book A complaints procedure shows your commitment to your customers and ensures a smooth and efficient handling of every complaint received. This FREE e-book is designed to give a full understanding of what a complaints procedure is and why it is such a valuable business tool and by the end you will have all the information you need to create your own complaints procedure.
It’s time to reap the rewards of providing excellent customer service. Get in touch today to arrange a training session for your team: firstname.lastname@example.org or call 01296 596958.
And don’t worry if you are a small company where the budget doesn't stretch to external training programmes, Helen Pettifer Training can create a bespoke, branded training course especially for you to deliver yourselves in-house. Contact us to find out more on 01296 596958. Don't forget to check out our Resources page for self-study courses which provide a cost-effective way to develop your Customer Service skills.
“My team have really benefited from the complaints handling training Helen delivered for us. It has given our team confidence in dealing with situations where we haven’t met a customer’s expectations. Helen communicated the contents of the training in a clear and friendly way and provided resources for us to keep and refer to in future.” Louisa Myatt, Neil Douglas Block Management