Every company will make mistakes at some time. How you handle those mistakes can make the difference between retaining a happy customer who becomes an advocate for your business or losing an unhappy customer who spreads their dissatisfaction far and wide.
Good customer service leads to:
Better customer relations
Greater customer retention
Improved staff morale
Happy customers spread the word and refer your business to their friends and family.
On the other hand, poor customer service leads to:
Bad public relations as unhappy customers tell an average of 16 people about their poor experience.
Customers are the life blood of all businesses and customer service is everyone’s responsibility with customer contact occurring face-to-face, over the telephone, and electronically in emails or Chat services.
“I learnt a lot from this training; many ideas, suggestions and improvements. This kind of training is really helpful for business expansion and success.” Sumira Hussain, Confident Telephone Handling course attendee.
Why Helen Pettifer Training? Helen Pettifer Customer Service training courses are ideal for small and medium sized companies.
Tailor made to address your company’s unique needs
Interactive and practical – learners practice their new skills under our guidance
Inspirational training to make the learning relevant and encourage action when delegates are back in their day jobs
Adapted to suit different learning styles so everyone gets the best from the training.
Which course is right for you? Customer service is a broad subject which cannot be covered satisfactorily in a single training session. You can choose from a selection of topics as listed below. Each topic will be covered in a half day’s training. Mix and match to suit your requirements.
Other areas Helen Pettifer Training can cover include:
Creating a Complaints Procedure
Managing and Motivating a Team
Customer Journey Mapping
Creating a Customer Service Charter
Conflict in the Workplace
And personal development courses:
Communicate with Confidence
£150 Help with Financing Training is an investment in your company that will give a massive ROI over the coming months and years. However, we understand it can sometimes be a struggle to find that initial investment.
Helen Pettifer Training has been approved by Adviza in Buckinghamshire. This means Buckinghamshire based companies can claim a Training Voucher worth up to £150 to put towards our customer service training.
It’s time to reap the rewards of providing excellent customer service. Get in touch today to arrange a training session for your team: email@example.com or call 07704 221241.
And don’t worry if you are a tiny company where in-house training doesn’t make sense, you can still benefit from our customer service training by attending one of the Open Training events we run throughout the year. Or check out our Resources page for self-study courses. Contact us to find out more on 07704 221241.
“My team have really benefited from the complaints handling training Helen delivered for us. It has given our team confidence in dealing with situations where we haven’t met a customer’s expectations. Helen communicated the contents of the training in a clear and friendly way and provided resources for us to keep and refer to in future.” Louisa Myatt, Neil Douglas Block Management