Vulnerable Customer
Audit A step-by-step guide to analysing the strengths of your organisation, as well as gaps in provision, when it comes to meeting the needs of vulnerable customers. £249 |
Vulnerable Customer
Policy Template Containing the core information for a vulnerable customer policy, you can use this document as it is, or tailor it to reflect the nature of your business and customer journey. FREE |
Setting up a Focus Group
Guidance For real insight into how your organisation is perceived and used, setting up a vulnerable customer focus group is a key element. These guidelines help you to prepare. £19.99 |
Monitoring & Evaluating Guidance
This document focuses on three stages in the customer journey, along with customer feedback, to assess and evaluate changes to the outcomes for vulnerable customers. £249 |
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