Regulatory guidelines have brought service for Vulnerable Customers
into focus. Whether your motivations are to achieve compliance, improve working practices or to best meet the needs of your customers, Helen Pettifer Training can help. |
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Compliance Support
From identifying what you currently have in place, to implementation and review, our 3-month programme will support you through the process of embedding good practice. |
Vulnerability Toolkit
Our documents are useful resources to guide you through the steps and evidence action on improving customer service for all. |
Why not get things started by reading our interpretation of the Financial Conduct Authority's guidance paper? 4 Steps to Treating Vulnerable Customers Fairly |
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Photography and videography - www.stormfresh.co.uk
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