Foundation
Level These modules are ideal for any members of the team who are keen to understand the topic and increase their awareness of vulnerability.
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Intermediate
Level These modules are designed to build confidence, resilience and empathy in staff who regularly communicate with customers.
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Strategic and Organisational Level
Designed for senior managers, these modules focus on the implementation of processes and policies to provide consistent services which best meet the needs of vulnerable customers.
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Managing Suicidal Customer Conversations
Half-day online training course to increase awareness and understanding of managing distressing and suicidal conversations with customers. |
£125 per delegate
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FREE employee skills questionnaire
Not sure which modules to choose or looking to gain an insight into your team's current knowledge and understanding on supporting vulnerable customers? Our questionnaire will help you understand current skills and identify gaps in their learning. Download your FREE copy here |
Telephone
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Photography and videography - www.stormfresh.co.uk
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