Customer's thoughts and feelings are crucial to the success of a business,
yet few companies actively ask for feedback.
Often customers are left with the impression that their comments disappear
into a big black hole never to be read, analysed or acted upon.
This hour long webinar explains the principles of Customer Feedback and the benefits of acknowledging and acting on the feedback received.
Businesses who fully understand the importance of excellent Customer Service produce happy, confident and engaged staff who go above and beyond for customers, ensuring every experience is memorable.
This hour long webinar explains the benefits of recognising and rewarding employees together with creating a positive and enjoyable work environment.