The Business Hub, Porters Lodge, at rear of Old County Hall, Aylesbury, HP20 1UR
9.00 - 10.30am
Workshop price £35
Have you ever had an upset customer and not known how to effectively deal with them? If handled correctly, a customer's negative experience can be reversed and they can be left feeling satisfied, and ultimately could become a loyal customer.
This interactive workshop provides the skills and techniques required to successfully manage challenging customers and situations.
Who should attend this workshop? Customer service professionals, business owners, managers and individuals who are looking to increase their skills and confidence in effectively dealing with upset customers.
What are the benefits in attending? At the end of this workshop, delegates will:
Fully understand the customer's basic needs and how to meet them
Confidently stay in control of personal emotions and the situation
Recognise the importance of effective listening
Gain confidence and skills to effectively deal with customers crossing the line