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Case Studies

Every organisation’s challenges are different. Our case studies show how we partner with organisations to help teams feel more confident when supporting vulnerable customers, while strengthening compliance along the way.

United Trust Bank

United Trust Bank identified that vulnerability handling in underwriting is very different to the training and guidance offered to customer service teams.
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Wessex Water

Wessex Water were keen to seek an external, objective review from vulnerability experts for continuous improvement.
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Power NI

Power NI recognised that their frontline teams were experiencing higher volumes of sensitive disclosures from customers facing vulnerable circumstances.
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People’s Partnership

People’s Partnership were keen to fully embed the fair treatment of vulnerable customers within the company culture.
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NIE Networks

NIE Networks wanted expert advice on effective ways to embed their ethos of supporting vulnerable customers across the organisation.
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