Upcoming Events

In this 1-hour workshop, we'll explore practical ways that housing associations can effectively communicate evacuation processes, identify signs of domestic abuse and reduce rent arrears to protect tenants and properties.

In this 1-hour workshop, we'll explore what's driving customer behaviour, and how you can manage the conversation when customers are stuck on a point, digressing, angry, upset or confused.

In this 1-hour workshop, we find out what is required in your processes to provide a practical and emotional response to disclosures of terminal illness.