A collection of expert resources designed to guide you through the challenge of dealing with customers who face end-of-life situations.
£150.00 excl. VAT
Outlines the important principles and best practices organisations should consider when managing unacceptable customer behaviour.
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A practical resource full of advice and guidance for ensuring the safety of vulnerable residents of managed or tenanted buildings.
£50.00 excl. VAT
Practical tools and techniques to help your business navigate challenging interactions with grace, empathy, and professionalism.
£50.00 excl. VAT
Includes insights, practical advice, and thoughtful strategies for providing services to a Power of Attorney.
£25.00 excl. VAT
A detailed look at the 4 key drivers that the FCA has identified as contributing to vulnerability: health, life events, resilience, and capability.
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Provides insights, practical advice, and strategies for acknowledging the diverse challenges and barriers to customers’ understanding and enhancing communication.
£35.00 excl. VAT
Features 24 Vulnerability Quick Wins which your organisation can implement with minimal or no cost.
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Acknowledging the sensitive nature of bereavement, this guide provides insights, practical advice, and strategies for responding to loss.
£35.00 excl. VAT