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Consumer vulnerability consultancy for Consumer Duty compliance

Get expert support to reduce compliance risk and improve how your organisation supports customers in vulnerable circumstances.

Our consumer vulnerability experts will help you understand where your approach is already working well, where it may need strengthening, and what practical steps you need to take to improve outcomes for your customers, increase team confidence and meet regulator expectations.

Book your free mini-audit

Under pressure?

It's not always easy to keep pace with Consumer Duty and show that your customers are receiving fair, consistent support.

Get expert support

Unclear priorities?

Your teams are already busy. Vulnerability can easily become another responsibility without enough structure, ownership or support.

Find your next step

Vague strategy?

It may look good on paper, but you could be struggling to apply it across real customer journeys.

Get clarity

Scattered evidence?

You may be doing a lot already, but your MI, complaints insight, QA, training records and customer outcomes may not tell one clear story.

Join the dots

Some of the organisations we support.

Wessex Water

Wessex Water were keen to seek an external, objective review from vulnerability experts for continuous improvement.
See case study

Power NI

Power NI recognised that their frontline teams were experiencing higher volumes of sensitive disclosures from customers facing vulnerable circumstances.
See case study

People’s Partnership

People’s Partnership were keen to fully embed the fair treatment of vulnerable customers within the company culture.
See case study

NIE Networks

NIE Networks wanted expert advice on effective ways to embed their ethos of supporting vulnerable customers across the organisation.
See case study

    Take a practical first step before deciding what support you need

    If you’re responsible for evidencing Consumer Duty outcomes in a regulated organisation, it is difficult to know whether your current approach is sufficiently clear, consistent and compliant.

    With a tailored approach, we work with you to evidence good practice and identify gaps or next steps. Our consultancy service offers practical insights and resources to support implementation.

    We'll take a look at areas such as:

    • Is your approach clear, practical and aligned to Consumer Duty?
    • Do your policies and processes work in real customer situations?
    • Are vulnerable customers recognised and supported consistently?
    • Do colleagues know what to do and say?
    • Can you show what is working and where gaps remain?