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Consumer vulnerability consultancy for Consumer Duty compliance

Get expert support to reduce compliance risk and improve how your organisation supports customers in vulnerable circumstances.

Our consumer vulnerability experts will help you understand where your approach is already working well, where it may need strengthening, and what practical steps you need to take to improve outcomes for your customers, increase team confidence and meet regulator expectations.

Book your free mini-audit

Under pressure?

It's not always easy to keep pace with Consumer Duty and show that your customers are receiving fair, consistent support.

Get expert support

Unclear priorities?

Your teams are already busy. Vulnerability can easily become another responsibility without enough structure, ownership or support.

Find your next step

Vague strategy?

It may look good on paper, but you could be struggling to apply it across real customer journeys.

Get clarity

Scattered evidence?

You may be doing a lot already, but your MI, complaints insight, QA, training records and customer outcomes may not tell one clear story.

Join the dots

Some of the organisations we support.

United Trust Bank

United Trust Bank identified that vulnerability handling in underwriting is very different to the training and guidance offered to customer service teams.
See case study

Wessex Water

Wessex Water were keen to seek an external, objective review from vulnerability experts for continuous improvement.
See case study

Power NI

Power NI recognised that their frontline teams were experiencing higher volumes of sensitive disclosures from customers facing vulnerable circumstances.
See case study

People’s Partnership

People’s Partnership were keen to fully embed the fair treatment of vulnerable customers within the company culture.
See case study

NIE Networks

NIE Networks wanted expert advice on effective ways to embed their ethos of supporting vulnerable customers across the organisation.
See case study

    Take a practical first step before deciding what support you need.

    The free 5-minute Consumer Vulnerability Mini-Audit gives you instant scores across key areas of your vulnerability approach, including:

    • strategy and Consumer Duty alignment
    • customer journeys and real-life support
    • team capability and confidence
    • evidence, outcomes and ongoing improvement
    Take the free mini-audit