Get expert support to reduce compliance risk and improve how your organisation supports customers in vulnerable circumstances.
Our consumer vulnerability experts will help you understand where your approach is already working well, where it may need strengthening, and what practical steps you need to take to improve outcomes for your customers, increase team confidence and meet regulator expectations.
It's not always easy to keep pace with Consumer Duty and show that your customers are receiving fair, consistent support.
Your teams are already busy. Vulnerability can easily become another responsibility without enough structure, ownership or support.
It may look good on paper, but you could be struggling to apply it across real customer journeys.
You may be doing a lot already, but your MI, complaints insight, QA, training records and customer outcomes may not tell one clear story.
For organisations seeking assurance that their vulnerability policy is aligned with current regulatory expectations and recognised good practice in supporting customers in vulnerable circumstances.
For organisations wanting to assess colleagues’ knowledge, skills and confidence to identify and support customers in vulnerable circumstances, and understand where additional support may be needed.
For organisations looking for assurance that the vulnerability and customer support needs data they collect provides meaningful insight, supports effective decision-making, aligns with relevant regulatory expectations and drives continuous improvement in customer outcomes.
For organisations looking to ensure their customer communications are easy to understand and help customers access the support they need.
The free 5-minute Consumer Vulnerability Mini-Audit gives you instant scores across key areas of your vulnerability approach, including:
