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Specialist Events & Open Courses for regulated organisations

Explore live events, Q&A sessions, webinars and open training courses to help you support customers in vulnerable circumstances with total confidence, care and consistency.

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Upcoming Events

Open Course

Managing Suicidal Customer Conversations Open Course

9:00am, 10 September 2026

To mark World Suicide Prevention Day, all proceeds from the sale of this course will be donated to Papyrus, a national charity dedicated to the prevention of young suicide.

Join the open course

Live Q&A

Vulnerability Q&A Hosted by Helen Pettifer

02:00pm, 10 September 2026

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.

Join the live Q&A

Live Q&A

Vulnerability Q&A Hosted by Helen Pettifer

02:00pm, 9 October 2026

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.

Join the live Q&A

Live Q&A

Vulnerability Q&A Hosted by Helen Pettifer

12:00pm, 9 November 2026

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.

Join the live Q&A

Past Events

Live Q&A

Vulnerability Q&A Hosted by Helen Pettifer

01:00pm, 15 July 2026

Bring along your questions on any aspect of consumer vulnerability to ask Helen in this live Q & A session.

Join the live Q&A

Webinar

Beyond The Conversation: How to Ensure Product & Service Design is Inclusive

11:00am, 13 July 2026

An insightful live panel discussion exploring how organisations can design products and services that genuinely meet the diverse needs of customers, especially those who may be vulnerable.

Watch back the webinar

Webinar

Collecting and Using Meaningful Vulnerability Data

12:00am, 2 March 2026

An insightful live panel discussion exploring how organisations can collect and use meaningful vulnerability data, while balancing regulatory requirements with ethical, transparent customer support.

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Webinar

Recognising and Supporting Customers Where There is Abuse

12:00am, 15 September 2025

An insightful live panel discussion around recognising and supporting customers where there is abuse.

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Webinar

Practical Approaches to Colleague Wellbeing

12:00am, 24 April 2025

Explores how we can foster resilience and well-being for colleagues in customer-facing roles, especially when navigating highly emotive and challenging conversations.

Watch back the webinar