Blog

Consumer Duty Compliance in Your Distribution Chain

Few organisations manage all operations in-house. Therefore, your team likely works alongside third-party providers to...

The Real Cost of Missing the Signs of Customer Vulnerability

What does it actually cost when teams miss the signs of customer vulnerability? When teams...

How to Address Consumer Duty Priorities in 2026

In 2026, Consumer Duty shifts from an implementation period to enforcement. As such, if you...

Caring For Customers in the Funeral Industry

Funeral directors and others involved in the preparations and ceremonies of those who have passed...

How to Encourage Self-Disclosure of Vulnerable Circumstances

As a financial firm or essential service provider, there is an expectation that you will...

Recap: How to Recognise & Support Customers Where There is Abuse

In September’s Beyond the Conversation panel discussion, we invited Jasbinder Kaur and Simon Peleszok to...

The Power of Human Connection

As humans, we have a fundamental need to interact with others. It is as essential...

Prevention, Not Crisis, For Frontline Teams

Samaritans Awareness Day on 24th July highlights the importance of listening to and supporting others....

What Can We Learn from the FCA Financial Lives Survey?

The latest findings of consumer attitudes and experiences in dealing with financial institutions are published....