1-day course

Supporting Vulnerable Customers

A course to challenge assumptions and build confidence in how to identify, respond and support vulnerable customers.

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1-day course

Equality, Diversity and Inclusion

Covers key concepts related to equality, diversity, and inclusion, exploring how they contribute to a more innovative and collaborative work atmosphere.

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1/2-day course

Understanding the FCA’s Resilience Driver

Gain practical strategies to build trust, foster a supportive environment, and empower customers to build their resilience.

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1/2-day course

Supporting Customers in Financial Difficulty

Explore the causes pushing more people into financial difficulty and the impact it has on their emotional, mental and physical wellbeing.

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1/2-day course

Managing Suicidal Customer Conversations

Ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.

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1/2-day course

Supporting Bereaved Customers

Provides an understanding of how bereavement may impact customers and how they engage with organisations.

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