A course to challenge assumptions and build confidence in how to identify, respond and support vulnerable customers.
Covers key concepts related to equality, diversity, and inclusion, exploring how they contribute to a more innovative and collaborative work atmosphere.
Provides practical knowledge and skills that can be used to create supportive, safe and empowering environments.
Gain practical strategies to build trust, foster a supportive environment, and empower customers to build their resilience.
Explore the causes pushing more people into financial difficulty and the impact it has on their emotional, mental and physical wellbeing.
Ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.
Provides an understanding of how bereavement and terminal illness may impact customers and how they engage with organisations.
