Do You Know the Real Cost of Poor Customer Service to Your Business?
According to Ombudsman Services research, poor customer service costs UK businesses £37billion each year...
Poor customer service leads to:
Losing their repeat business
Gaining a bad reputation as they tell others
Poor staff morale
How much is poor Customer Service costing your business? And, more importantly, what can you do about it?
At Helen Pettifer Training we offer bespoke, tailor-made Customer Service Training courses designed for all levels of staff to provide a better customer experience at every touch point.
“Helen’s training proved both informative and useful for our company. She tailored everything to our needs and left my staff feeling equipped to do their jobs effectively.” Duncan Lee, XYZ Music Academy, May 2018
Improving your Customer Service levels will:
Increase customer satisfaction
Increase customer retention
Reduce the need for marketing spend as word of mouth brings in new business
Improving customer service leads to happier staff with increased employee engagement.
Good Customer Service really is key to your business success.
Good customer service includes how you support and accommodate vulnerable customers including the elderly and disabled along with those who are less obviously vulnerable. We have a one-day training programme specifically designed to train your front-line staff to recognise and support your vulnerable customers. For more information visit Supporting Vulnerable Customers.