We work with regulated organisations across financial services, utilities, housing and insurance to review and improve approaches to consumer vulnerability.
Our support helps leaders identify gaps, strengthen day-to-day practice and respond to FCA expectations with total confidence.
It's not always easy to keep pace with Consumer Duty and show that your customers are receiving fair, consistent support.
Your teams are already busy. Vulnerability can easily become another responsibility without enough structure, ownership or support.
It may look good on paper, but you could be struggling to apply it across real customer journeys.
You may be doing a lot already, but your MI, complaints insight, QA, training records and customer outcomes may not tell one clear story.
If you’re responsible for evidencing Consumer Duty outcomes in a regulated organisation, it is difficult to know whether your current approach is sufficiently clear, consistent and compliant.
With a tailored approach, we work with you to evidence good practice and identify gaps or next steps. Our consultancy service offers practical insights and resources to support implementation.
We'll take a look at areas such as:
We start by understanding your current approach and identifying gaps against FCA expectations, before making recommendations for practical support around your organisation’s needs.
We'll look at how your current approach works across governance, customer journeys, policies, training, MI, QA and outcomes.
We help you identify where your approach may be unclear, inconsistent, difficult to evidence or misaligned with FCA expectations.
Those findings will be turned into a clear action plan based on customer risk, Consumer Duty outcomes, internal capacity and regulatory priority.
Where needed, we'll support implementation through training, resources, mentoring or ready-to-use learning packages.
A full day of insight, discussion, networking and practical sessions for customer-facing, compliance & operational teams.
