Vulnerability compliance made practical.

Online and in the classroom, we’ve helped hundreds of regulated organisations make vulnerability support clearer, more confident and easier to evidence.

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Supporting Vulnerable Customers

A course to challenge assumptions and build confidence in how to identify, respond and support vulnerable customers.

from £2,100 + VAT

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Managing Suicidal Customer Conversations

Ideal for anyone who regularly handles sensitive customer conversations, especially when the subject of suicide arises.

from £1,400 + VAT

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Equality, Diversity and Inclusion

Covers key concepts related to equality, diversity, and inclusion, exploring how they contribute to a more innovative and collaborative work atmosphere.

from £1,300 + VAT

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Resilience & Well-being for Customer Service Teams

A half-day course covering the importance of self-care in building resilience, and practical tips to enhance delegates’ well-being.

from £1,400 + VAT

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Conversations with Customers About Death

Provides an understanding of how bereavement and terminal illness may impact customers and how they engage with organisations.

from £1,300 + VAT

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Conversations with Customers Who Can’t Pay

Explore the causes pushing more people into financial difficulty and the impact it has on their emotional, mental and physical wellbeing.

from £1,300 + VAT

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Trauma Informed Responses

Provides practical knowledge and skills that can be used to create supportive, safe and empowering environments.

from £1,400 + VAT

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Recent Case Studies

Wessex Water

Wessex Water were keen to seek an external, objective review from vulnerability experts for continuous improvement.

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Power NI

Power NI recognised that their frontline teams were experiencing higher volumes of sensitive disclosures from customers facing vulnerable circumstances.

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People’s Partnership

People’s Partnership were keen to fully embed the fair treatment of vulnerable customers within the company culture.

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NIE Networks

NIE Networks wanted expert advice on effective ways to embed their ethos of supporting vulnerable customers across the organisation.

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Feedback from 600+ learners

Supporting Vulnerable Customers

Great host, engaging and genuine - more fidget toys please!

Supporting Vulnerable Customers

I think the course was very useful and done in a great way that it was interactive but not in your face.

Supporting Vulnerable Customers

You can see Helen thoroughly enjoys what she does and brings it out in her her presentation

Supporting Vulnerable Customers

I was a bit apprehensive before attending the course but after attending it I can give it a 10/10. From start to finish it was brilliant. Everyone was involved and that was down to Helen, she did an amazing job in presenting the course

Managing Suicidal Customer Conversations

It is clearly a difficult subject area and there is the challenge of whether some of the actions will be suitable in our area of work. However it does provide some information which would be useful.

Managing Suicidal Customer Conversations

I found the course really useful and this will assist me in supporting my teams who are more likely to encounter such calls than I am. The presenter is clearly very knowledgeable and passionate which is evident from her excellent presentation of this sensitive subject. My only observation is that the length of the course could be reduced.

Supporting Vulnerable Customers

Very well-rounded, knowledgeable and engaging session. Would certainly recommend to anyone in an insurance environment who would be customer facing

Managing Suicidal Customer Conversations

An excellent course - the subject matter isn't the easiest to talk about but the training was very informative and well presented

Supporting Vulnerable Customers

An excellent course and well presented

27 February 2026

Trauma Informed Responses

Great course, Jasbinder was fantastic, the only feedback I have I was on the training 9-12:45 and we only had one 10 minute break. Perhaps two breaks would have been better.

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