Grow revenue, improve retention
and enhance your reputation.

Grow revenue, improve retention and enhance your reputation.

Providing the best outcomes for all customers depends on understanding and responding to their needs. Through training, consultancy and resources, we support continuous improvement in customer service excellence.

Our primary focus is customers facing vulnerable circumstances. Let us help you to embrace social responsibility and ensure business compliance.

Our services are designed and led by Helen Pettifer, a recognised authority on vulnerable customer issues and training. Helen is a BSI Associate Consultant for the BS ISO 22458 Consumer Vulnerability.

How we can help Our story

3000+ delegates trained.

Join a community of organisations who have benefited from strengthening their awareness and understanding of vulnerability.

See what we do

98% feel more confident.

Following training, delegates report feeling more confident and equipped to manage vulnerable customer conversations.

Read reviews

Join over 350 organisations.

We’ve provided comprehensive training and consultancy to over 350 organisations, across a wide range of industries.

Book a call

3000+ delegates trained.

Join a community of organisations who have strengthened their awareness and understanding of vulnerability.

See what we do

98% feel more confident.

Following our training, delegates report feeling more confident and equipped to manage vulnerable customer conversations.

Read reviews

Join over 350 organisations.

We’ve provided comprehensive training and consultancy to over 350 organisations, across a wide range of industries.

Book a call

Trusted training provider to 350+ organisations worldwide.

What makes a customer vulnerable?

Vulnerability can arise from a variety of factors, including financial instability, health challenges, limited digital skills or personal life events. They can be temporary or permanent.

Consistent and appropriate responses help those facing vulnerable circumstances to build resilience. Your actions can prevent issues from escalating and causing harm.

We can help you to address the multifaceted nature of vulnerability and build trust. Through tailored customer interactions, we can all contribute to a more compassionate and responsible society.

What you can do Arrange a call with Helen

Vulnerable Customer Training.

Ensure your team are confident and sufficiently equipped to identify, respond to, and provide support for vulnerable customers.

View our courses

Vulnerable Customer Consultancy.

With outcomes tailored to your vision, trust us to help define your goals, review current practices and recommend solutions.

What's included?

Resource Hub.

Our resources offer a valuable point of reference during communications with vulnerable customers and support consistency in customer service.

Browse resources

Training options tailored to your organisation.

Our services are aligned with the vision of your organisation. We aim to help you embed good practice and navigate the complex landscape of compliance.

Book a discovery call with Helen today to learn more about the benefits of our tailored support.

Book a call with Helen See our solutions