Helen Pettifer Training has a decade of experience in supporting regulated organisations to improve outcomes for vulnerable customers. Our training and resources are designed to strengthen day-to-day practice.
Working closely with organisations, including financial services, utilities, housing and insurance firms, we improve approaches to consumer vulnerability by providing:
Our course content is tailored to individual organisations. This ensures the training is relevant, engaging, and impactful.
Our commitment to service takes the stress out of organising courses. We handle pre- and post-training administration for your team.
With the option of in-house, virtual, or open courses, we can upskill teams of all sizes and employees working in multiple locations.
Let us upskill your internal training team to deliver vulnerable customer training. We provide tutor notes, workbooks, slide decks & support.
We have over 600 independent 5-star reviews for our courses, and a 4.8 rating on Course Check. You can trust us to deliver relevant, high-quality training.
Vulnerable customer training contributes to the overall success, reputation, and sustainability of your organisation through:
The free 5-minute Consumer Vulnerability Mini-Audit gives you instant scores across key areas of your vulnerability approach, including:
