Vulnerability compliance made practical.

We work with regulated organisations across financial services, utilities, housing and insurance to review and improve approaches to consumer vulnerability.

Our support helps leaders identify gaps, strengthen day-to-day practice and respond to FCA expectations with total confidence.

Book your free vulnerability mini-audit

Your free mini-audit is designed to give you expert insight into your current vulnerable customer approach, so you can make clearer decisions about where to focus next.

Under pressure?

It's not always easy to keep pace with Consumer Duty and show that your customers are receiving fair, consistent support.

Get expert support

Unclear priorities?

Your teams are already busy. Vulnerability can easily become another responsibility without enough structure, ownership or support.

Find your next step

Vague strategy?

It may look good on paper, but you could be struggling to apply it across real customer journeys.

Scattered evidence?

You may be doing a lot already, but your MI, complaints insight, QA, training records and customer outcomes may not tell one clear story.

Some of the organisations we support.

Wessex Water

Wessex Water were keen to seek an external, objective review from vulnerability experts for continuous improvement.

See case study

Power NI

Power NI recognised that their frontline teams were experiencing higher volumes of sensitive disclosures from customers facing vulnerable circumstances.

See case study

People’s Partnership

People’s Partnership were keen to fully embed the fair treatment of vulnerable customers within the company culture.

See case study

NIE Networks

NIE Networks wanted expert advice on effective ways to embed their ethos of supporting vulnerable customers across the organisation.

See case study