Vulnerable Customer Resources

Embedding good practice doesn’t have to be a headache. Our downloadable resources are designed and developed as practical tools to support the fair treatment of vulnerable customers.

Our resources include strategic documents to support compliance and training activities to build awareness of vulnerable circumstances.

Instant access.

Our resources are available to download instantly and quickly put into practice.

Unique resources.

All resources are designed exclusively by us, and only available directly from Helen Pettifer Training.

Our promise.

If we don’t have or can’t find a resource you need, we will create it for you.

Instant access.

Our resources are available to download instantly and quickly put into practice.

Unique resources.

All resources are designed exclusively by us, and only available directly from Helen Pettifer Training.

Our promise.

If we don’t have or can’t find a resource you need, we will create it for you.

Benefits to your organisation.

Understand and meeting legal, regulatory and ethical responsibilities
Strengthen customer relationships and reputation by providing a wide range of support options internally and signposting externally
Develop empathy among employees by using appropriate questions and responses enable more compassionate interactions
Recognise and close skill and process gaps can streamline operations, making organisations more efficient in supporting vulnerable customers
Provide opportunities to make reasonable adjustments mitigating harm and achieving good customer outcomes